Returns & Refunds Policy

Due to the nature of fragrance products and the limited nature of our releases, Jawaar operates a strict returns policy.

No Returns on Opened Products

For hygiene and safety reasons, we do not accept returns or exchanges on opened or used fragrances.

Unopened Returns

Unopened and unused items may be eligible for return within 14 days of delivery, provided the product is returned in its original packaging and condition.

Damaged or Incorrect Items

If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the issue.

Refunds

Once an eligible return is received and inspected, approved refunds will be issued to the original payment method within 5–10 working days.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect. Shipping costs are non-refundable.

Contact

For all returns or refund enquiries, contact us at sales@jawaar.com.